Check-In Process and FAQ’s

In order to successfully Check In, Please read the following directions:

  • Your Check-In process is very simple and will be conveniently done curbside while remaining inside of your car until you have been checked in by our front desk staff.

  • You will be asked to answer some “Symptoms” questions via text before allowed to come inside. Those answers will live in the patient’s chart and are part of the medical records. Any Positive or Yes answer will require the patient to be rescheduled to a later time. (not less than 15 days from the date).

  • You are required to bring your own mask. All patients and Parents or guardians entering the office are required to wear a facemask or bandana, unfortunately we cannot provide masks as there is a general scarcity of these critical items. We are adhering to regulations and no exceptions will be granted.

  • If you are coming for the first time for a new patient consult, only one parent or guardian will be allowed to come in with the patient.

  • All patients entering the office will be received by our Ambassador Assistant and will have their temperature measured and any patient with a temperature above of 100.40F will be rescheduled to a later date. (not less than 15 days from the date).

  • If the patient is a Minor, please escort your child to the Front Door of the office and our assistant Ambassador will receive your child at the front door and text you back once the appointment is ready and brief you about the appointment.

  • Social Distancing; we have placed floor decals for social distancing and acrylic shields to make you feel at ease while visiting us.

  • Once entering the office, the patient will be sanitizing and drying their hands at our entry station and proceed to rinse with Listerine or Hydrogen Peroxide before sitting for the appointment.

  • Once the appointment is finished the patient will be instructed to text the office to schedule the new appointment and escorted to the door, in case of a minor the patient and guardian or parent will be asked to receive their child at the front door.

  • Please save this Number (305) 596-1722. With this number you will be able to schedule new appointments and even pay pending balance on your account.

  • Now proceed to Check-In  by clicking on the “Check-In Now” link below

Welcome to Garcia Orthodontics 

 


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FAQ’s

Pandemic and orthodontic care

  • For the most recent Update Click here Updates 

  • Why does the orthodontic office need to close?

The recommendations made by public health officials regarding “social distancing” apply to a dental office where many people are coming and going, and close contact is a necessary part of all dental care. We want to be socially responsible as a business and a good steward of our community.

  • Will my orthodontic care be affected negatively?

It depends on the length of the community health situation. A short interruption (weeks to a few months) in orthodontic adjustment appointments will not impact your overall progress. Should this event and office closure last significantly longer, there may be an overall effect on your progress. We will be able to advance and “catch up” your treatment when the situation settles, should it be necessary.

  • How should I proceed if I am wearing braces or an appliance?

The good news is that your care in general advances even when we don’t see you in the office; in fact, this is how it works- your teeth get straight all day and night with braces. Continue to wear your elastics as directed. Brush and floss your teeth thoroughly 3 times a day. If you notice anything unusual, please contact us immediately via text (305) 596-1722 and the doctors will be informed to evaluate your case using our HIPAA compliant texting portal you are able to send pictures for the doctors to see and determine course of action.

  • How should I proceed if I am wearing Invisalign?

It is very important NOT to just stop wearing your active aligners! We do not want to lose the progress you have made. Like with braces above, we will be doing some remote monitoring checks via text allowing us to assess your progress. If you are at your last aligner of a sequence, please continue wearing it. If you have recently started or are in the middle of a sequence, please continue advancing at the rate of change we have given you. Practice taking “selfies” of your teeth, as we will be using those to assess your progress. When additional aligners are needed, we will scan and request additional refinements from Invisalign.

  • What should I do if I am scheduled to start treatment soon?

We are excited for all our patients to take this big step and look forward to seeing your new smile when it is finished. We are hopeful that this schedule alteration will be over soon. When this situation stabilizes, we are going to be ready for you!

  • What about getting my braces off?

Although dental care is very safe for patients and our office operates under the so-called “Universal Precautions” very much like hospital-level sterilization protocols, cleaning teeth and the removal of orthodontic bonding materials produces aerosols (air and water mist) that can possibly contain viruses and bacteria. A deferral of removing braces is part of what is considered as an elective non-emergency procedure at this point. Always brush and floss thoroughly to maintain your dental health as we await the passing of this situation.

  • I have a routine monitoring appointment upcoming (retainer check, growth monitoring, recall examination, or new patient consultation).

These appointments are very important, but by their nature become elective at a time like this. We will maintain all appointment records within our computer system and will reschedule them appropriately when the community situation returns to normal.

  • We are told to wash our hands frequently; how should we handle wearing aligners, retainers, elastics, etc?

It is important to continue wearing your aligners, and your rubber bands to maintain your treatment progress, or your treatment result if currently wearing retainers. Follow recommendations by washing your hands thoroughly with soap and water before and after removing or placing your aligners, retainers, or elastics. These items can also be washed or cleaned in a dilute soap and water solution (1 teaspoon dish soap in a gallon of water). An old toothbrush is ideal for this purpose. After cleaning the appliance, rinse thoroughly in cold water to minimize the soapy taste.

  • I lost or broke my retainer or aligner; what should I do?

It is always important to wear retention after your treatment is complete. If you lost or damaged your retainer text the office; we can make a temporary recommendation to use an over the counter product that closely does the job of a retainer, some tooth movement may occur. You will need a new retainer later on

  • Will patients be allowed in the office at all? Is there anyone there?

Yes, we will staff the office with a small number of team members Monday and Thursday only from 9am-4pm and by appointment only. Our text messages will be answered and to a lesser extent phone call. We will, however, LIMIT ACCESS TO THE OFFICE TO ONE PERSON AT A TIME. PLEASE TEXT US IF YOU FEEL THE NEED TO COME TO THE OFFICE. WE ARE GLAD TO HELP YOU AND WE WILL PROVIDE SPECIFIC INSTRUCTIONS ON WHAT YOU SHOULD DO.

  • I have a poking wire or other irritation that is bothering me; what do I do?

TEXT us! We will instruct you on the best resolution to the problem. This could include an easy fix at home or could involve a quick VIP trip to the office for a fix in a private setting where you would be the only patient in the office.

  • Can I enter the office with my child?

Of course! We would, however, ask for everyone’s help in minimizing the number of people in the office. Depending on your child’s age and your wishes, some parents may feel comfortable staying in the car or corridor while their child is treated. For others, especially younger children, we fully expect parents to be present with them. Only one parent should come, and no siblings should be along. This is what’s best for everyone. Please TEXT us a permission note allowing us to see your minor child if you choose to stay in your car or otherwise not enter the office with your child.